IT Support Technician
Core
Deliver reliable, high-quality technology experiences for Roblox's global community and internal stakeholders by independently owning complex technical issues and operational needs.
Role type
Senior IC IT Support Technician (Corporate Engineering)
Builds
Seamless technology experiences for executives, senior leaders, and internal events
Domain
Enterprise IT Support & Corporate Engineering
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Complex hardware/software troubleshooting, Executive-level support, Event/AV support, Cross-platform OS support (macOS/Windows/ChromeOS/Linux/iOS/Android), Enterprise platform management (Okta/Slack/Zoom/Google Workspace/M365), Endpoint management (MDM), Process improvement, Technical documentation
Preferred skills
Creative problem solving, Cross-functional collaboration, Knowledge sharing
Technologies
Okta, Slack, Zoom, Google Workspace, Microsoft 365, Jamf, Workspace ONE, Neat, Logitech
Responsibilities
Independently troubleshoot and resolve complex hardware, software, identity, connectivity, and endpoint issues; Provide high-touch technical support for executives and senior leaders; Support internal events, executive meetings, and Town Halls with preparation and real-time troubleshooting; Proactively identify technical risks and develop contingency plans; Improve existing workflows, documentation, and support processes; Partner cross-functionally with AV, Facilities, Security, and Engineering teams; Share technical knowledge and troubleshooting approaches with junior technicians.
Seniority
Senior, hands-on IC
