Customer Success Manager
Core
Oversee the post-sales lifecycle for enterprise Stripe users to ensure they realize maximum value, driving retention, expansion, and renewal outcomes.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Customer retention, account growth, and product adoption for enterprise clients
Domain
Financial infrastructure / Payments
Deliverable
client delivery
Required skills
Enterprise relationship management, business strategy analysis, technical conversation leadership, problem-solving, stakeholder advocacy, book management
Preferred skills
Executive presence, complex project management, difficult customer resolution, data navigation
Technologies
Stripe platform, payments systems