Customer Success Manager II, Enterprise
Core
Partner with Account Executives to drive client renewals, retention, and net retention targets for enterprise customers while acting as their trusted advisor.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Customer success plans, advocacy programs, and product adoption strategies for large technology companies.
Domain
SaaS / Marketing Technology / Customer Engagement
Deliverable
client delivery
Required skills
strategic account management, feature adoption planning, customer advocacy, product usage analysis, stakeholder management, cross-functional coordination, time management, domain knowledge in SaaS/Mobile/APIs/Marketing Automation
Preferred skills
experience in onboarding or implementations, knowledge of programming (HTML)
Technologies
Braze platform, marketing automation tools
Responsibilities
Drive feature adoption by building shared Success Plans with customers; Proactively analyze customer product usage to identify opportunities and risks; Maintain regular contact via check-ins, events, and Executive Business Reviews; Advocate for customers by synthesizing feedback for product development; Coordinate with Technical Support and other teams to ensure seamless support; Transition clients from onboarding to ongoing activity.
Seniority
Senior, hands-on IC
