Support Associate - Vietnamese Speaking (Based in Bangkok with relocation support)
Core
Deliver outstanding service to guests and partners via phone, email, and chat, handling high-volume inquiries and end-to-end ownership of booking issues.
Role type
Customer Support Associate (IC)
Builds
Customer support operations for a global travel platform
Domain
Travel / Hospitality
Deliverable
client delivery
Required skills
Spoken and written English, Native Vietnamese, Problem-solving, Time management, Data-driven decision making, Adaptability
Preferred skills
Prior customer support/contact center experience, Travel/e-commerce/hospitality background, CRM/ticketing systems familiarity, Additional languages
Technologies
CRM, Ticketing systems, Contact center tools
Responsibilities
Handle high volume of customer inquiries via multiple channels, Resolve booking issues (changes, cancellations, payments), Collaborate with teams to resolve complex cases, Work rotational shifts including weekends and holidays, Maintain strict customer data confidentiality
Seniority
Entry to Mid-level, hands-on IC
