Voice Support Operations Associate
Core
Design, implement, and grow global operations for Stripe Delivery Centers by troubleshooting user issues, analyzing processes, and driving improvements.
Role type
Operations Associate (Support)
Builds
Global support operations and workflows for Stripe users
Domain
Financial technology / Payments
Required skills
analytical thinking, problem solving, process improvement, cross-team collaboration, prioritization, user-first mindset, communication, self-starter
Preferred skills
user support experience, troubleshooting, project management
Technologies
Stripe internal tools
Responsibilities
Troubleshoot and solve external user issues; Analyze processes to scale operations and improve user experience; Partner with business process owners to run critical workflows; Work closely with other teams to improve product offerings and messaging.
Seniority
Individual Contributor