Manager, Process Improvement
Core
Identify critical business processes, map and assess their effectiveness, and reengineer workflows to drive operational excellence in health insurance operations.
Role type
Manager, Process Improvement (Operational Excellence)
Builds
Optimized internal processes, standard operating procedures, and engagement models for insurance operations teams.
Domain
Health Insurance / Operations / Process Engineering
Required skills
Process mapping, Lean Six Sigma, data analytics (SQL, Python, Excel), project management, workflow design, PRD creation, compliance management
Preferred skills
Lean Six Sigma Green Belt certification, Engineering or Business Administration degree
Technologies
SQL, Python, Excel, Lean Six Sigma frameworks
Responsibilities
Partner with operations leaders to identify and implement solutions to operational challenges; Support frictionless value delivery to members and providers; Demonstrate continuous improvement mindset and organizational behavior change; Implement Continuous Improvement Tools aligned with industry standards; Partner cross-functionally to drive value delivery; Utilize programmatic frameworks to adjust approaches based on measured outcomes; Create foundational stability and scalability; Engineer/reengineer processes using Lean and Six Sigma principles; Provide context via PRDs, process maps, SOPs, and policy documents.
Seniority
Manager, hands-on IC with team leadership