Support Analyst
Core
Provide ongoing product support, troubleshooting, and pragmatic solutions for complex and critical OneTrust customer issues.
Role type
Senior Support Analyst (Professional Services)
Builds
Customer trust and resolution for the OneTrust AI-Ready Governance Platform
Domain
Privacy, Data Governance, and AI
Required skills
Advanced troubleshooting, complex analytical problem-solving, rapid learning, written and verbal communication, web-based software troubleshooting, process improvement
Preferred skills
Privacy industry experience, CIPP/E or CIPM certification, language skills (French, German, Spanish, Portuguese), IAB TCF 2.0 framework familiarity
Technologies
OneTrust Privacy platform, HTML, CSS, Javascript, React, APIs, integrations, various operating systems and browsers
Responsibilities
Troubleshoot and resolve complex customer support cases from Level 2/3 queues, collaborate with product teams to identify root causes, maintain deep platform knowledge through training and office hours, create knowledge articles and process improvements, manage time and commitments independently
Seniority
Mid-level to Senior, independent worker
