Team Lead, Market Operations
Core
Lead local Carvana hubs to manage market launches, operations, logistics, and customer experience for a hassle-free online car buying/selling process.
Role type
Senior Team Lead, Market Operations
Builds
Local car sales hubs, customer delivery experiences, and operational workflows
Domain
Automotive retail / Customer service operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, employee coaching, strategic planning, process improvement, problem diagnosis, logistics management, physical stamina, weekend availability
Preferred skills
Salesforce, Tableau, analytical thinking
Technologies
Salesforce, Tableau
Responsibilities
Manage local hub operations including market launch, logistics, and consumer branding; Hire, onboard, train, and develop Customer Advocates; Monitor performance metrics and report to upper management; Handle complex customer-facing issues; Perform physical tasks like washing cars and delivering vehicles
Seniority
Senior, hands-on IC with management responsibilities