Technical Account Manager
Core
Drive customer success and engagement for UK government/public safety accounts by managing complex technical implementations and scaling the account management program.
Role type
Senior Technical Account Manager (Enterprise SaaS)
Builds
Scalable software tools for public safety agencies (first responders)
Domain
Public Safety / Government / Enterprise SaaS
Deliverable
client delivery
Required skills
Technical account management, complex account management, SaaS expertise, front-end development concepts, requirements gathering, solutioning, configuration, mapping, user acceptance testing, stakeholder management, cost-effective solutioning, strategic recommendations
Preferred skills
Experience in government sectors, ability to explain complex technical concepts to non-technical audiences, relationship building, analytical skills, problem-solving
Technologies
SaaS, digital technologies
Responsibilities
Assist with implementation and troubleshooting of technical services for public safety agencies; Analyze customers' technical landscapes to recommend services; Act as a customer advocate addressing pain points; Deliver technical expertise to support sales and align on implementation timelines; Analyze customer needs and communicate feedback to developers; Track and report on account metrics; Guide stakeholders through implementation stages; Align with Delivery teams on timelines and milestones
Seniority
Senior, hands-on IC