IT Support Specialist (12 Month Fixed Term Contract)
Core
Provide front-line IT support via walk-ups, tickets, and chat to ensure timely resolution and maximum efficiency for employees worldwide.
Role type
IT Support Specialist (IC)
Builds
Internal IT operations and employee productivity
Domain
Corporate IT / Enterprise SaaS
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ticketing systems, enterprise SaaS platforms, device/identity management, employee lifecycle management, conference room AV systems, asset management, IT documentation, basic networking troubleshooting, information security best practices
Preferred skills
macOS, Windows, Azure AD, Jamf, Intune, Google Workspace, Okta, Atlassian Cloud, Slack, Neat, Crestron, Logitech, Jira, FreshService
Responsibilities
Provide front-line IT support via walk-ups, tickets, and chat; Support and troubleshoot SaaS applications; Deliver technical expertise in macOS, Windows, and device/identity management; Manage employee lifecycle tasks; Lead New Hire IT Orientation; Act as the point of contact for conference room AV systems; Maintain accurate asset management and inventory records; Develop and maintain IT documentation; Support IT initiatives including deployments and system migrations; Provide coverage for teammates during absences
Seniority
Individual Contributor
