Customer Success Manager
Core
Manage strategic LATAM (Mexico) enterprise accounts for a blockchain B2B payments platform, driving adoption, retention, and value realization.
Role type
Senior Customer Success Manager (Strategic Accounts)
Builds
Paystand and Yaydoo financial technology platforms (payments, collections, AR/AP)
Domain
Fintech / Blockchain / B2B Payments
Required skills
Strategic account management, customer retention, cross-functional coordination, data analysis, CRM proficiency, AI/automation adoption, bilingual communication (Spanish/English)
Preferred skills
Payments/AR/AP domain knowledge, Mexican fintech ecosystem experience, ERP/accounting system familiarity, process automation expertise
Technologies
HubSpot, Salesforce, AI tools, automation platforms
Responsibilities
Own and manage a portfolio of strategic enterprise accounts in LATAM; drive adoption through training and business reviews; coordinate cross-functional requests; monitor customer health and mitigate churn; analyze usage data for optimization; provide guidance on financial workflows; document insights for product improvement.
Seniority
Mid-Senior, hands-on IC