Curriculum Manager
Core
Design and build high-quality enablement content (instructor-led, eLearning, job aids) for Global Commercial Customer Success teams to drive behavior change and proficiency.
Role type
Senior Instructional Designer / Enablement Curriculum Manager
Builds
Role-specific learning journeys (onboarding, everboarding) and assessment programs for individual contributors and frontline leaders.
Domain
B2B SaaS / Customer Success Enablement
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Instructional design (ADDIE), adult learning principles, sales methodology knowledge, content authoring, stakeholder management, data-driven program improvement, project management
Preferred skills
Experience in Sales/Sales Ops, formal instructional design certification (ATD), LMS usage, observability/DevOps domain knowledge
Technologies
LMS, content authoring tools, AI tools for content creation
Responsibilities
Translate performance expectations into observable behaviors and proficiency standards; design assessments to measure learning objectives; partner with subject matter experts to identify key behaviors; manage multi-week content projects; coach peers on responsible AI-assisted content creation; maintain program accuracy post-launch.
Seniority
Mid-Senior, hands-on IC
