Senior Customer Success Manager (Thai Speaking)
Core
Partner with high-profile enterprise brands in Thailand to drive product adoption, retention, and value realization using Braze's customer engagement platform.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Customer success plans, advocacy programs, and product adoption strategies for enterprise clients.
Domain
Marketing Technology / Customer Engagement / SaaS
Deliverable
product features
Required skills
Strategic account management, feature adoption enablement, customer advocacy, product usage analysis, stakeholder management, project management, technical domain knowledge (SaaS, Mobile, APIs, Marketing Automation, Analytics)
Preferred skills
PMP or Agile certification, formal project management experience
Technologies
Braze platform, Marketing Automation tools, Analytics platforms
Responsibilities
Partner with Account Executives to drive renewals and net retention; act as trusted advisor and main point of contact; build shared Success Plans to drive feature adoption; proactively analyze product usage to identify risks and opportunities; coordinate with Technical Support and other teams to ensure seamless customer support; mentor junior colleagues.
Seniority
Senior, hands-on IC
