Technical Account Manager, Platform
Core
Provide strategic consultation and operational solutions for Stripe's largest and most complex enterprise users to optimize technical operations and accelerate global growth.
Role type
Senior Technical Account Manager (Enterprise)
Builds
Long-term user relationships, operational solutions for fraud/disputes/declines, and user-facing content.
Domain
Fintech / Payments Infrastructure
Deliverable
client delivery
Required skills
Enterprise client relationship management, strategic consultation, API concept explanation, SQL query building, technical troubleshooting, cross-functional collaboration, complex integration leadership
Preferred skills
Payments industry experience, operations-focused mindset, small-to-medium-scale project management
Technologies
APIs, SQL
Responsibilities
Lead user-facing meetings in person and by video, work cross-functionally to implement operational solutions, create user-facing content providing long-term solutions, partner with Account Management and user-facing teams, share context and resources with the Operations team
Seniority
Senior, hands-on IC