IT Administrator
Core
Frontline IT Operations Administrator providing hands-on hardware support, endpoint troubleshooting, and break-fix operations for domestic and international employees.
Role type
IT Operations Administrator (Hardware/Endpoint Focus)
Builds
Reliable hardware infrastructure and user equipment availability
Domain
IT Operations / Hardware Support
Required skills
Hardware troubleshooting, Mac/Windows OS support, Device provisioning, Asset management, Remote support, Ticketing systems, Networking basics, Vendor coordination
Preferred skills
MDM platforms, Zero-touch deployment, Distributed team support
Technologies
Jira Service Management, Okta, Google Workspace, MDM solutions
Responsibilities
Diagnose and resolve hardware issues for laptops, desktops, and peripherals; Configure and deploy IT equipment for new hires; Manage end-to-end hardware lifecycle including procurement and inventory; Provide remote troubleshooting for distributed employees; Maintain local office IT equipment and meeting room technology; Escalate complex infrastructure issues.
Seniority
Mid-level, hands-on IC
