Customer Success Manager
Core
Trusted advisor responsible for renewing and growing client business by helping retail and CPG clients derive maximum value from SPINS data, tools, and solutions.
Role type
Customer Success Manager (Account Management)
Builds
Client retention, account growth, and strategic adoption of data analytics tools
Domain
Retail / Consumer Packaged Goods (CPG) / Data Analytics
Deliverable
client delivery
Required skills
Account management, strategic consulting, data analytics, client retention, churn mitigation, stakeholder management, product education, contract management, Microsoft Excel, PowerPoint
Preferred skills
Enterprise software/SaaS experience, syndicated data experience, CPG/Retail industry knowledge, contract management systems (DocuSign, Salesforce, CPQ)
Technologies
Microsoft Excel, PowerPoint, DocuSign, Salesforce, CPQ tools
Responsibilities
Educate and coach clients on data tools, own customer retention and growth, manage client escalations, act as voice of customer to product teams, cultivate customer advocates, develop strategies to enable adoption and mitigate churn
Seniority
Mid-level, hands-on IC