Strategy & Operations Manager, EMEA Growth & Engagement
Core
Drive growth and long-term health of Wolt+ and Deliveroo Plus subscription programs across 40+ EMEA markets by identifying opportunities to improve member engagement and subscription health.
Role type
Senior Strategy & Operations Manager (Growth & Engagement)
Builds
Local commerce membership programs and subscription health initiatives
Domain
Consumer technology / platform, food delivery, subscriptions, loyalty
Required skills
Strategy & operations, consumer growth, subscriptions, loyalty, management consulting, problem-solving, prioritisation, analytical skills, experimentation, A/B testing, SQL, customer lifecycle management, business ownership, project management, AI fluency
Preferred skills
Strong spreadsheet skills, experience with onboarding and early order progression, benefit discovery and adoption, lifecycle and CRM journeys, incremental order frequency and activity, member engagement and retention
Technologies
SQL, AI tools
Responsibilities
Size and prioritize opportunities to improve member experience and subscription health using customer behavior and market performance data. Understand the member lifecycle end-to-end to identify friction points and translate insights into practical interventions. Own initiatives from problem definition through execution and results, collaborating with Product, Engineering, Data Science, Marketing, Commercial, and Finance. Build and run an experimentation roadmap, designing A/B tests and analyzing results to decide on scaling, iterating, or stopping initiatives. Track and own key performance indicators and drive corrective actions. Collaborate with local and regional teams to ensure strategies reflect customer needs and turn successful approaches into repeatable playbooks.
Seniority
Senior, hands-on IC