IT Support Engineer
Core
Manage and support day-to-day IT needs for employees across Europe and Asia, focusing on device lifecycle, user support, and videoconferencing solutions.
Role type
Mid-level IT Support Engineer
Builds
Seamless digital experience and operational efficiency for employees in EMEA/APAC regions
Domain
Enterprise IT Operations / Satellite Data Company
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Device lifecycle management, Windows/MacOS support, videoconferencing solutions (Polycom, Zoom), onboarding/offboarding processes, IT service management frameworks
Preferred skills
Linux support, scripting (Python, Bash, Groovy), AI workflow automation, role-based access management, remote/hybrid environment support
Technologies
Okta, Google Workspace, Slack, Zoom, Office365, Jamf, NinjaOne, Atlassian suite (Jira, Confluence), Polycom
Responsibilities
Manage device procurement, setup, deployment, maintenance, patching, and decommissioning; troubleshoot hardware and software issues for end-users; maintain office videoconferencing solutions; handle employee onboarding and offboarding; design and refine IT processes
Seniority
Mid-level, hands-on IC
