Manager, Technical Account Management
Core
Lead and grow the Paid Support team responsible for supporting Stripe's largest and most strategic users through a proactive consultation model.
Role type
Manager, Technical Account Management
Builds
Strategic user partnerships and support services for enterprise clients
Domain
Fintech / Payments / SaaS
Deliverable
client delivery
Required skills
Team leadership, strategic planning, hiring and retention, performance management, data analysis, stakeholder management, operational project execution
Preferred skills
Fintech SaaS experience, Payments industry knowledge, growth initiative leadership, scaling technical services teams
Technologies
N/A
Responsibilities
Shape strategy for Stripe's largest segment, lead a team of technical account managers, hire and retain top talent, guide the organization to deliver service experiences and grow revenue, analyze user feedback data, advocate for users internally, foster company values, build the organization through management projects
Seniority
Manager, hands-on leadership