Customer Success Manager
Core
Own the relationship for B2B SaaS customers to ensure retention, adoption, and net revenue expansion by translating platform capability into measurable revenue outcomes.
Role type
Senior Customer Success Manager (B2B SaaS)
Builds
Predictive Revenue System (AI-powered revenue intelligence platform)
Domain
B2B SaaS / Revenue Intelligence / AI
Deliverable
production ML models
Required skills
B2B SaaS customer success experience, retention and expansion ownership, data-driven decision making, executive stakeholder management, product usage data analysis, sales engagement platform expertise, AI health scoring familiarity, cross-functional partnership
Preferred skills
Experience with Salesloft, Clari, Gong, or Outreach platforms
Technologies
Salesloft, Clari, Gong, Outreach, AI-driven health scoring tools
Responsibilities
Manage a book of business to drive retention, adoption, and net revenue expansion; Lead strategic business reviews with customer executives; Partner with Account Management on expansion opportunities; Advocate for customers to Product and Engineering; Drive adoption through enablement and onboarding support.
Seniority
Senior, hands-on IC