General Manager (BZN)
Core
Lead daily operations of a CLEAR airport location, managing security, customer service, and sales for a team of Ambassadors and Managers.
Role type
General Manager (Operations)
Builds
Frictionless identity verification experiences at airports
Domain
Travel / Security / Hospitality
Deliverable
product features
Required skills
Operations management, team leadership, performance management, stakeholder relations, labor management, KPI analysis, regulatory compliance
Preferred skills
Experience in high-volume customer-facing environments (retail, hospitality), hiring and developing diverse talent, fostering employee engagement
Technologies
CLEAR identity platform
Responsibilities
Lead day-to-day operations of a team of Ambassadors and Managers; Drive overall execution to achieve KPIs & metrics; Hire, develop and sustain a diverse team; Manage labor, payroll and scheduling; Build stakeholder relationships with TSA, airline and airport partners; Spend at least 80% of time on the floor in a customer-facing environment
Seniority
Senior, hands-on IC
