IT Support Admin
Core
IT Support Admin responsible for troubleshooting hardware/software issues, managing office networks, and ensuring smooth technology operations for the team.
Role type
IT Support Administrator
Builds
Internal IT infrastructure and user support services
Domain
Corporate IT / Network Administration
Deliverable
client delivery
Required skills
Hardware and software troubleshooting, Network configuration and administration, Cloud-hosted solutions management, Device management systems, Ticketing systems, Basic scripting (PowerShell/Bash/Python), System log analysis, Office peripherals management, Inventory management
Preferred skills
Experience with Cisco, Meraki, HP network solutions, Windows and macOS proficiency, TCP/IP and DNS knowledge
Technologies
Google Workspace, Okta, NetSuite, Salesforce, Cisco, Meraki, HP, JAMF, Intune, PowerShell, Bash, Python
Responsibilities
Respond to and diagnose technical support requests, Monitor system performance and analyze logs, Configure and test network devices, Assist users with software troubleshooting and onboarding, Manage hardware/software inventory and collaborate with vendors
Seniority
Mid-level, hands-on IC