Operations Manager (MSP)
Core
Lead daily operations of an airport station team, ensuring security, customer service, and sales performance while coaching hourly Ambassadors.
Role type
Senior Operations Manager (Airport Station)
Builds
Secure identity verification experiences for travelers at airport stations
Domain
Travel / Airport Operations / Identity Verification
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Leadership in customer-facing operations, team coaching and mentoring, sales and customer service management, employee relations, data analysis for performance improvement, stakeholder relationship building
Preferred skills
Experience with compliance standards, proficiency in daily technology use
Responsibilities
Support General Manager in station operations, ensure adherence to CLEAR and TSA policies, recruit and develop Ambassadors, coach team to meet sales and service goals, handle employee relations and investigations, analyze metrics to improve performance, spend 80% of time on the floor
Seniority
Senior, hands-on IC
