Manager, Technical Services
Core
Lead, coach, and scale a 24x7 front-line engineering team in Bangalore to deliver rapid resolution for global enterprise customers and modernize support workflows.
Role type
Manager, Technical Services (People Leadership)
Builds
24x7 array monitoring function and support workflows for global enterprise storage environments
Domain
Enterprise Storage / Data Platform / IT Service Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Engineering people leadership, incident management, triaging complex hardware/software issues, enterprise OS knowledge (Linux, VMware, Windows), IT service management principles, operational excellence, cross-functional collaboration
Preferred skills
None stated
Technologies
Linux, VMware, Windows
Responsibilities
Lead and coach a high-performing technical support team, establish scalable operational workflows and shift schedules, serve as escalation leader for critical customer issues, translate operational insights into proactive monitoring enhancements
Seniority
Manager, hands-on leadership
