Manager, Technical Support Engineer
Core
Lead technical support operations for CoreWeave's AI cloud infrastructure, ensuring stability and performance for clients running large-scale AI workloads.
Role type
Manager, Technical Support Engineering (Infrastructure)
Builds
Reliable, high-performance physical compute infrastructure (servers, GPUs, networking) for AI/ML clients.
Domain
Cloud Infrastructure / AI Hardware / Data Center Operations
Deliverable
production ML models | infrastructure
Required skills
Team leadership, Linux system administration, hardware diagnostics (servers, power, cabling), GPU infrastructure knowledge, incident/escalation management, ticket workflow management, metrics analysis (MTTR, SLOs), shift scheduling.
Preferred skills
High-growth environment experience, operational process scaling, server/GPU lifecycle management, coaching technical teams, AI/ML workload familiarity.
Technologies
Linux, NVIDIA A100/H100, PCIe/NVLink, liquid cooling, Jira, Zendesk.
Responsibilities
Lead a skilled team maintaining physical infrastructure across client environments; build and lead a dedicated Infrastructure Support team; oversee incident resolution and escalation management; improve support processes to reduce downtime; manage client communication during escalations; mentor team members on critical infrastructure management.
Seniority
Manager, hands-on leadership
