Manager, Account Management
Core
Build and lead the Canada Account Management function to drive dealer retention, adoption, and growth across the automotive marketplace.
Role type
Manager, Account Management (Team Builder)
Builds
Account Management team structure, processes, and dealer success outcomes
Domain
Automotive marketplace / B2B Account Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team building and scaling, Hiring and talent acquisition, Performance management and coaching, Customer retention and churn mitigation, Strategic account planning, Cross-functional collaboration
Preferred skills
Experience with high-volume and complex account segments, Data-driven decision making, Process optimization
Technologies
Salesforce
Responsibilities
Define roles, responsibilities, and rules of engagement for the Account Management team; Create scalable processes for account planning, performance reviews, and churn mitigation; Hire, coach, and develop high-performing Account Managers; Drive dealer success, product adoption, and revenue growth; Communicate team performance and KPIs to guide decisions and improve coverage.
Seniority
Manager, hands-on IC with team leadership
