Sr. Designated Support Engineer, Spark
Core
Manage large strategic accounts and critical issues to ensure high-touch, proactive support for the Databricks Data Intelligence Platform.
Role type
Senior Designated Support Engineer (Premier Support)
Builds
High-touch support experience and customer self-sufficiency for strategic accounts
Domain
Data and AI / Distributed Big Data Computing
Deliverable
client delivery
Required skills
Customer-facing support engineering, Python/Java/Scala application development, project management, analytical problem-solving, executive communication
Preferred skills
Experience with distributed big data computing environments, ability to translate complex technical ideas to non-technical stakeholders
Technologies
Python, Java, Scala
Responsibilities
Manage large strategic accounts to provide high-touch support experience, Project manage all open support cases to expedite ticket closure, Facilitate customer correspondence with Engineering, Product Team, SMEs, and Accounts Teams, Directly engage on business-impacting situations to ensure recovery of functionality, Carry out regular reviews of customer cases to identify trends, Champion and advocate for customers by chairing roundtables with key stakeholders
Seniority
Senior, hands-on IC with strategic account focus