Community Manager, Consumer
Core
Build, grow, and moderate Toast's organic consumer social presence (Instagram, TikTok) to connect everyday diners with local restaurants via the Toast Local product.
Role type
Senior Community Manager (Consumer Growth)
Builds
Toast Local consumer app and community engagement
Domain
Fintech / Hospitality / Consumer Social Media
Deliverable
product features
Required skills
Community management, organic social strategy, content creation, community moderation, brand voice definition, data analysis, cross-functional collaboration
Preferred skills
Marketplace or app community experience, short-form video editing, food media background, startup experience
Technologies
Instagram, TikTok, community management tools, analytics platforms
Responsibilities
Plan and publish social-first content celebrating local restaurants; engage and moderate community comments/DMs to maintain safety and tone; define and protect a distinct consumer brand voice; source and amplify user-generated content; report on engagement quality and sentiment metrics.
Seniority
Senior, hands-on IC