Technical Account Manager
Core
Drive technical success and value realization for enterprise customers using the Netskope Cloud Security platform.
Role type
Senior Technical Account Manager (TAM)
Builds
Customer adoption, operational maturity, and security posture improvements
Domain
Cloud Security, Network Security, Zero Trust
Deliverable
client delivery
Required skills
Executive and architect-level presentation, network security technologies (Proxies, NGFW, SSL/IPSec, VPNs, SSO, DLP, Encryption Gateways), networking concepts, MDM, Cloud APIs, scripting (Perl/Python), regulatory compliance frameworks (HIPAA, PCI, PII, ITAR, GLBA, SOX), data encryption, SIEM, load balancing, network architecture
Preferred skills
Fortune 500 customer experience
Technologies
Netskope One, Zero Trust Engine, NewEdge network, Proxies, Next-Generation Firewalls, SSL/IPSec, VPNs, SSO, DLP, Encryption Gateways, MDM, Cloud APIs, SIEM
Responsibilities
Partner with Customer Success Managers to define and execute success plans and value realization roadmaps; Build strong relationships with customer champions and executives to guide on best practices and architecture; Coach customer teams for self-sufficiency through enablement sessions and configuration guidance; Conduct tenant health checks and recommend improvements to strengthen security posture; Coordinate with Support and Engineering to resolve technical issues and manage escalations; Share new use cases and optimization opportunities with customers and the community; Champion customer needs with Product Management and Engineering; Deliver executive-level summaries highlighting progress, risks, and outcomes; Orchestrate cross-functional resources to drive adoption and retention
Seniority
Senior, hands-on IC with strategic advisory capabilities