Enterprise Platform Advisor
Core
Strategic advisor empowering leading organizations to transform work through process applications built on Appian's software platform with AI and robotic automation.
Role type
Senior Customer Success Manager (Strategic Advisor)
Builds
Process applications and solutions for large enterprises and governments
Domain
Enterprise automation, AI, robotic automation, Data Fabric
Deliverable
production ML models | product features | client delivery
Required skills
Strategic advisory, business goal translation, customer adoption enablement, risk mitigation, account health monitoring, roadmap development, process improvement recommendation, executive communication, agile practices
Preferred skills
Success/program/account management, enterprise solution implementation, system integration, data architecture, enterprise architecture
Technologies
Appian platform, AI, robotic automation, Data Fabric, SaaS, PaaS
Responsibilities
Uncover and shape customer business goals into actionable plans; Lead customer adoption for self-sufficiency; Establish as a strategic partner aligning capabilities to business strategies; Identify expansion opportunities and articulate business value; Monitor account health and mitigate risks; Develop joint roadmaps and success plans; Recommend process improvements and technology solutions.
Seniority
Senior, hands-on IC with strategic mentorship
