Business Travel Consultant II (Mumbai - Remote)
Core
Provide best-in-class travel support and solve issues for travelers across multiple contact channels to ensure they focus on being there, not getting there.
Role type
Senior Business Travel Consultant (TMC)
Builds
Customer-facing travel support operations and traveler experience
Domain
Travel Management Company (TMC) / Corporate Travel
Deliverable
client delivery
Required skills
GDS systems (Sabre, Amadeus, Galileo), IATA accreditation, multi-channel support (chat, call, email), travel booking management (flights, hotels, cars, rail), SLA adherence, travel policy compliance, stakeholder feedback
Preferred skills
Tech savviness (Gmail, Zendesk, Slack, Salesforce), non-traditional shift flexibility, multitasking, world geography knowledge
Responsibilities
Assist travelers with travel support via chat, call, and email; analyze customer needs and urgency; provide accurate booking information; support self-service platform usage; adhere to travel and expense policies; provide feedback on operating processes; participate in team meetings regarding product updates.
Seniority
Mid-Senior, hands-on IC