[쿠팡] 로켓배송 CS 고객지원 담당자 (정규직,신입가능)
Core
Establishing CS policies and processes for Rocket Delivery service to provide optimal customer experience.
Role type
Customer Support Specialist (Policy & Process)
Builds
Customer experience management systems and operational policies for Rocket Delivery
Domain
E-commerce / Customer Support
Deliverable
dashboards & analysis
Required skills
Customer issue resolution, Data analysis, Cross-functional collaboration, Excel proficiency, Prioritization
Preferred skills
CX or Operations experience, Data reporting, System analysis, Customer-centric problem solving
Responsibilities
Review unresolved customer issues and derive optimal solutions; Analyze customer VOC to propose programs; Collaborate with business teams to improve systems and processes; Propose operational improvements based on recurring customer issues
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