Technical Support Specialist, Service Desk
Core
First-line IT support specialist delivering exceptional customer service to internal users via phone, email, chat, and in-person interactions.
Role type
Help Desk Support Specialist
Builds
IT support services for internal employees
Domain
Automotive Retail / IT Operations
Deliverable
client delivery
Required skills
troubleshooting, multitasking, remote connectivity tools, Microsoft OS, mobile device support (iOS/Android/Windows/Chrome), customer service, incident logging, escalation judgment
Preferred skills
G Suite, Okta, Slack, Zoom, Jira
Technologies
Microsoft OS, G Suite, Okta, Slack, Zoom, Jira, iOS, Android, Windows, Chrome
Responsibilities
Answer incoming calls and IT tickets, diagnose problems and identify solutions, communicate with customers via multiple channels, prioritize and multitask, log and track incidents, escalate issues appropriately
Seniority
Entry-level to Mid-level, hands-on IC
