Enterprise Solutions Engineer, Service Management
Core
Partner with Account Executives to lead technical validation and solution design for IT and service management opportunities, translating customer pain points into practical workflows and business value narratives.
Role type
Senior Solutions Engineer (Service Management)
Builds
Repeatable technical plays, demo assets, solution patterns, and technical collateral for the field organization
Domain
IT Service Management (ITSM) / Enterprise Software Sales
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
IT and service management workflows, technical discovery, product demonstrations, solution architecture, integrations, workflow automation, AI/LLM concepts, legacy software migration
Preferred skills
ITIL, service catalog design, SLA frameworks, modern sales tooling, early-stage/incubation product experience
Technologies
ITSM, ESM, ticketing, knowledge management, identity, workflow automation, LLMs, AI agents
Responsibilities
Lead technical validation from discovery through close, map customer workflows to Asana Service Management, conduct technical discovery sessions and tailored demos, advise on solution architecture and deployment, build repeatable demo assets and technical collateral, surface customer feedback to product and sales leadership, deliver technical enablement to the revenue organization
Seniority
Senior, hands-on IC
