Technical Support Engineer I - Mexico
Core
Provide Tier 2 technical support for Samsara's IoT hardware and software solutions, resolving complex customer issues and improving self-serviceability.
Role type
Technical Support Engineer (Tier 2)
Builds
IoT solutions combining hardware, software, and cloud for physical operations
Domain
Industrial IoT / Connected Operations
Deliverable
client delivery
Required skills
hardware troubleshooting, software troubleshooting, CRM usage (Zendesk/Salesforce), technical documentation, product feedback, bilingual communication
Preferred skills
industrial systems experience, electronics tinkering, French or German proficiency
Technologies
Zendesk, Salesforce, SaaS systems
Responsibilities
Troubleshoot and resolve medium to high complexity customer issues, author and maintain knowledge base articles, partner with Engineering to reproduce bugs, provide feedback for product improvements
Seniority
Junior to Mid-level IC
