CX Technical Specialist - Platform
Core
Bridge between farmers and engineering teams to resolve escalated platform software issues, investigate root causes, and drive long-term reliability improvements for Halter's web and mobile apps.
Role type
Senior IC Technical Specialist (Platform Support)
Builds
Internal tooling for root-cause analysis, playbooks, and dashboards to reduce ticket volume and improve system reliability.
Domain
Agri-tech / SaaS / Connected Devices
Required skills
Technical troubleshooting, log analysis, data querying, system architecture understanding, dashboard/script building, stakeholder communication, on-site investigation
Preferred skills
SaaS experience, connected devices experience, agri-tech background, familiarity with Metabase/Athena/Grafana/Linear/Intercom, scripting/coding experience
Technologies
Metabase, Athena, Grafana, Linear, Intercom
Responsibilities
Triage and resolve escalated platform tickets; build internal tooling for root-cause analysis; contribute to architectural decisions on UI, APIs, and data models; train and upskill the T2 CX team; conduct on-farm investigations; track and report on support metrics; participate in on-call incident response.
Seniority
Mid-Senior, hands-on IC