Customer Success Manager (w/m/d) im Ticketing
Core
Building long-term customer strategies, managing account growth and forecasts, and coordinating projects for event clients using a ticketing system.
Role type
Customer Success Manager (B2B)
Builds
Customer accounts and strategic partnerships for event clients
Domain
Events, Entertainment, Culture, Sports
Deliverable
client delivery
Required skills
Account management, stakeholder management, project coordination, negotiation, customer onboarding, strategic planning
Preferred skills
Industry experience in events, culture, entertainment, sports, museums, or theaters (via careerplan.io/jobs/811087-customer-success-manager-wmd-im-ticketing-at-egocentric-systems-gmbh)
Responsibilities
Develop long-term customer strategies, manage account forecasts and revenue growth, escalate and resolve critical issues, coordinate internal resources for projects, act as central contact for client communication, lead customer onboarding and training