IT Support Engineer - Enterprise AI
Core
Resolve complex AI support tickets, guide users through governance processes, and coach on efficient AI use for Enterprise AI platforms.
Role type
Enterprise AI Support Engineer
Builds
Support for Claude Enterprise, Gemini, and Slack AI; rollout of the Enterprise AI Marketplace
Domain
Enterprise AI / Large Language Models (LLMs)
Deliverable
client delivery
Required skills
IT support or technical helpdesk experience, troubleshooting LLM platforms, explaining AI concepts to non-technical users, ticket documentation, prioritization, escalation management
Preferred skills
Familiarity with Google Workspace, Jira, Confluence, or Atlassian Rovo, prompt engineering, AI output evaluation, GDPR basics, experience in fast-growing environments
Technologies
Claude, Gemini, Rovo, Slack AI, Google Workspace, Jira, Confluence, Atlassian Rovo
Responsibilities
Triage and resolve escalations for AI tools, guide users through connector and data-source approval requests, support rollout of the Enterprise AI Marketplace, maintain internal AI support knowledge base, support onboarding of new users, surface ticket trends
Seniority
Mid-level, hands-on IC