Customer Success Manager - SMB
Core
Guide auto repair shop owners in digitally transforming their businesses with Shopmonkey's SaaS platform, leading customer expansion initiatives.
Role type
Customer Success Manager (SMB)
Builds
Shopmonkey's customer expansion initiatives and adoption of key value-add products
Domain
Automotive industry + SaaS B2B
Required skills
Customer relationship management, churn mitigation, up-selling and cross-selling, SaaS product expertise, cross-functional collaboration, data analysis for customer health, event/trade show attendance
Preferred skills
Salesforce, Intercom, Totango, Pendo, automotive industry knowledge, Bachelor's degree
Technologies
Salesforce, Intercom, Totango, Pendo
Responsibilities
Build relationships with customers, mitigate churn, drive adoption and engagement, monitor customer health, work cross-functionally with Sales/Support/Product, visit customers and attend events
Seniority
Mid-level, hands-on IC