Manager, Customer Success
Core
Lead a team of Customer Success Managers to drive renewals and account growth for strategic institutional real estate and financial services clients using Dealpath's AI-powered platform.
Role type
Senior IC people manager (Customer Success)
Builds
Customer success team, processes, and metrics for enterprise accounts
Domain
Commercial real estate + financial services SaaS
Deliverable
production ML models | product features | dashboards & analysis
Required skills
People leadership, team coaching, enterprise account management, strategic renewal negotiation, cross-functional partnership, process building, AI fluency, data analysis (Excel/Sheets)
Preferred skills
Scaling CS programs, SQL, Salesforce, Asana, Gong
Technologies
Dealpath platform, Excel, Google Sheets, Salesforce, Asana, Gong
Responsibilities
Coach and develop a team of CSMs, manage hiring and onboarding, build team operating rhythms, guide strategic accounts through renewals and escalations, partner with Implementation on onboarding, oversee training programs, relay feedback to Sales/Marketing/Product, build scaling playbooks and metrics
Seniority
Manager, hands-on people leadership
