Lead Solutions Architect, Edwin AI
Core
Lead complex and strategic implementations of the Edwin AI platform, designing advanced ITSM workflows and multi-platform integrations for enterprise customers.
Role type
Senior Solutions Architect (AI Observability & ITSM)
Builds
Complex Edwin implementations, scalable ITOps workflows, and third-party integrations for enterprise digital infrastructure.
Domain
IT Operations, Observability, AI, Enterprise SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Solutions Architecture, ITSM workflow design, multi-platform integration, pre-sales validation, mentoring, product feedback
Preferred skills
None stated
Technologies
ServiceNow, Freshservice, ConnectWise, Jira Service Management, Zendesk, Dynatrace, SolarWinds, ThousandEyes, Splunk, Datadog, New Relic, AppDynamics
Responsibilities
Lead complex Edwin implementations for enterprise customers; Design advanced ITSM workflows across ServiceNow, Freshservice, and similar platforms; Design and validate integrations between LogicMonitor products and third-party observability platforms; Support strategic pre-sales opportunities and define customer use cases; Serve as a regional or domain subject-matter expert for Edwin; Mentor Solutions Architects and create reusable implementation playbooks; Provide structured feedback to Product and Engineering based on field experience.
Seniority
Senior, hands-on IC with strategic and mentorship responsibilities
