Solutions Architect

Warsaw, Poland💼 Full-time🗓 2026-09-08 → 2026-09-26

Core

Lead enterprise AI agent implementations and design complex multi-system integrations for brands like InPost and Allianz.

Role type

Senior Solutions Architect (Enterprise AI)

Builds

Mission-critical AI platform integrations connecting e-commerce, CRM, data layers, and telephony systems.

Domain

Enterprise AI / Customer Service Automation / System Integration

Deliverable

production ML models | product features

Required skills

Enterprise architecture design, multi-system integration (REST/GraphQL), stakeholder management, team leadership, solution workshop facilitation, roadmap planning.

Preferred skills

AI agent adoption strategy, telephony (SIP trunking, call routing), coaching technical account managers.

Technologies

REST, GraphQL, SIP, AI Agents

Responsibilities

Lead technical conversations with executives to translate requirements into architecture; design complex integrations; lead a team of Technical Account Managers; support expectation-setting with customers; guide implementation workshops.

Seniority

Senior, hands-on IC with leadership responsibilities

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About Zowie

At Zowie, we’re revolutionizing how businesses interact with their customers. We’re creating a future where AI Agents handle 100% of customer interactions - delivering instant, personalized, and exceptional experiences. We believe AI Agents represent the next major technological shift, and Zowie is positioned to lead the charge. Leading consumer brands like Costco, DocMorris, Monos, Decathlon, InPost already trust our AI Agents to be on the front line of their customer care efforts, handling millions of conversations monthly. Having found strong product traction both in Europe and in the US, w