[쿠팡] 이츠 Account Management팀 매니저 (Food AM)
Core
Driving GMV scale-up for partner restaurants and stores on Coupang Eats through comprehensive business consulting, portfolio management, and CX improvement.
Role type
Senior Account Management Manager (Food & Retail)
Builds
Partner store success, GMV growth, and customer experience quality on the Coupang Eats platform
Domain
Food delivery and e-commerce retail
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Account management, GMV growth strategy, seller lifecycle management, CX optimization, data-driven segmentation, stakeholder execution
Preferred skills
Coupang seller ecosystem knowledge, in-person sales and portfolio care, segment-specific promotion and pricing projects, data analysis tools (Excel, SQL, Tableau), alliance event planning
Responsibilities
Execute segmented action plans for partner GMV growth and retention, manage seller lifecycle from onboarding to deactivation, improve store CX and transaction health via logistics and CS metrics, lead project initiatives for GMV acceleration, communicate with partners and C-level executives
Seniority
Senior, hands-on IC
