[쿠팡] CS Specialist (데이터 분석 & AI)
Core
Data analysis and AI operations for in-house customer service (Counie) team, focusing on efficiency and decision-making.
Role type
Senior IC data analyst (AI & LLM operations)
Builds
AI-driven CS workflows, automated solutions, and data analysis dashboards for customer service operations
Domain
E-commerce / Customer Service / Generative AI
Deliverable
production ML models | product features | dashboards & analysis
Required skills
SQL, data extraction, data visualization, LLM application (OpenAI, Claude, Gemini), AI workflow design, business insight derivation
Preferred skills
Log/event analysis, system automation, AI Agent development, RAG implementation, low-code automation (n8n/Zapier), JavaScript/Python development
Technologies
SQL, OpenAI, Claude, Gemini, LLM, AI Agent, RAG, n8n, Zapier, JavaScript, Python
Responsibilities
Extract and analyze business data using SQL; Identify and plan solutions for CS efficiency using generative AI; Design and operate automated workflows with LLMs; Improve operations processes using AI technologies (AI Agent, RAG); Analyze AI solution performance and enhance data-driven decision-making systems
Seniority
Mid-Senior, hands-on IC
