Business Intelligence Engineer
Core
Build data infrastructure, metrics frameworks, and decision-support surfaces to measure and improve customer service interactions across chat, voice, bots, and digital self-service.
Role type
Senior Business Intelligence Engineer (Data Engineering & Analytics)
Builds
Data pipelines, metrics frameworks, dashboards, and analytics solutions for Customer Service leadership
Domain
E-commerce / Customer Experience / Data Engineering
Deliverable
production ML models | dashboards & analysis (via careerplan.io/jobs/10569602-business-intelligence-engineer-at-amazon)
Required skills
SQL, Python, AWS, statistical analysis, A/B testing, information retrieval, data mining, data pipeline design
Preferred skills
Stakeholder translation, executive reporting, generative AI application
Technologies
AWS, Python, SQL, LLMs
Responsibilities
Develop BI and analytics solutions for customer-facing products; Support A/B experiment feature testing and analysis; Build and maintain data pipelines, metrics, reports, and visualizations; Define requirements for customer service interactions and establish actionable insights; Apply generative AI tools to improve analytics productivity; Partner with teams to instrument data collection and build unified customer journey views