Software Development Engineer, Amazon Customer Service
Core
Design and build innovative services for Customer Service Artificial Intelligence (AI) Guided-Workflow features using Generative AI to enhance issue understanding and automated resolutions.
Role type
Senior IC Software Development Engineer (AI/ML systems)
Builds
Customer Service AI Guided-Workflow features and next-generation engineering systems
Domain
E-commerce / Generative AI / Distributed Systems
Deliverable
production ML models
Required skills
C#, C++, Java, Perl, Object Oriented Design, Distributed Systems, System Design, Agile, Test-Driven Development
Preferred skills
Full SDLC experience, Code Reviews, Source Control Management, Build Processes, Operations
Technologies
C#, C++, Java, Perl, Generative AI, Scrum
Responsibilities
Design and code solutions for broadly-defined problems, participate in on-call rotation, deliver projects within realistic timelines and resource constraints
Seniority
Senior, hands-on IC