Operations Associate - Managed Support (Includes Weekend Rotation)
Core
Design, implement, and grow Stripe's global operations for the next decade by solving user issues and building operational capabilities.
Role type
Operations Associate (Managed Support)
Builds
Global operational capability for Stripe Delivery Centers
Domain
Financial technology / Payments
Required skills
analytical thinking, problem solving, process-oriented mindset, cross-team collaboration, prioritization, user-first mindset
Preferred skills
user support experience, troubleshooting, project management, process improvement
Technologies
Stripe products and processes
Responsibilities
Troubleshoot and solve external user issues; Analyze processes to instigate changes for scaling operations; Partner with global operations specialists to run critical workflows; Work closely with other teams to improve product offerings and messaging.
Seniority
Individual Contributor