Principal Technical Producer, Account Management - Central Tech
Core
Co-lead the Duo-model engagement system to streamline internal customer demand into actionable priorities and drive successful delivery across the organization.
Role type
Principal Technical Producer (Account Management)
Builds
A predictable, scalable engagement model and unified interface between Central Tech and assigned customers.
Domain
Internal IT Services / Enterprise Project Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Stakeholder management, roadmap alignment, work system design, Agile/Lean frameworks, systems thinking, cross-functional leadership, risk management, strategic prioritization
Preferred skills
Technical account management, platform/infrastructure domain knowledge, portfolio management, moving from ad-hoc to product-led intake
Technologies
Enterprise project tracking tools, portfolio management systems, dashboards
Responsibilities
Lead the customer-facing account management side of the Duo model; Shape engagement mechanisms and rituals; Translate customer needs into standard offerings or identify bespoke work; Partner with stakeholders to create clear plans and priorities; Lead roadmap alignment and tradeoff conversations; Own work systems including tracking, reporting, and decision logs; Establish accountability loops and governance structures; Represent customer context in internal conversations; Assess stakeholder sentiment and drive improvements; Identify and resolve blockers and cross-team gaps; Reduce coordination overhead.
Seniority
Principal, hands-on IC with strategic influence