People Operations Program Manager – People Systems & Process Design
Core
Design and execute the roadmap for leveraging ServiceNow to deliver a frictionless, self-service support model for the People team, including service catalog and workflow design.
Role type
Senior People Operations Program Manager (People Systems & Process Design)
Builds
AI-enabled self-service support models, automated workflows, and global knowledge management systems for employee lifecycle events.
Domain
People Operations / HR Technology / Autonomous Driving Industry
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ServiceNow HRSD configuration, Knowledge Management governance, AI-enabled workflow design, Cross-functional project management, Data privacy compliance, Process mapping and automation
Preferred skills
Virtual agent implementation, Machine-learning-driven search optimization, Global privacy compliance (GDPR)
Technologies
ServiceNow, Workday, AI/Virtual Agents
Responsibilities
Execute ServiceNow roadmap for self-service support; Maintain global knowledge management standards; Partner on AI-enabled initiatives like virtual agents and automated triage; Design and test lifecycle event workflows; Align People and IT processes; Champion emerging People technologies while balancing security and UX.
Seniority
Senior, hands-on IC
