Employee Journey Lead (12 month FTC)
Core
Shape and improve end-to-end employee experiences by mapping journeys, identifying root causes, and designing solutions using self-service, automation, AI, and human support.
Role type
Senior IC employee experience designer (AI & automation focus)
Builds
Improved employee journeys and service blueprints for People Experience teams
Domain
HR Technology / People Experience / AI & Automation
Deliverable
production ML models
Required skills
Journey mapping, service blueprinting, root-cause analysis, cross-functional stakeholder management, pilot program management, change management, AI/automation strategy, process optimization, influence without authority, plain language communication
Preferred skills
Coaching and mentoring, creating reusable playbooks, agile experimentation, data-driven decision making
Technologies
AI tools, automation platforms, self-service systems
Responsibilities
Map employee journeys end-to-end to find root causes, design practical future states combining technology and human support, lead high-impact improvement pilots with clear metrics, partner with service owners to ensure sustainable handovers, collaborate across People Experience and enterprise teams, share knowledge through tools and coaching
Seniority
Senior, hands-on IC
